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Your Privacy Matters to Us

When you open an account with mioslot and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data stays secure.

Data encrypted at rest and in transitPayment info never stored after transactionYour account accessible 24/7 from Jakarta to any region
mioslot Your Privacy Matters to Us
QUESTIONS ABOUT YOUR DATA

How to Request Access or Changes

Email Support Send a data access or deletion request to our privacy team.
In-Account Settings Update your name, email, phone and withdrawal address directly in Settings.
Live Chat Chat with our team Monday to Friday, 09:00–18:00 Indonesia time.
DATA SECURITY INSIDE MIOSLOT

How We Keep Your Data Safe

Encryption & Firewalls

All data travels over TLS 1.2 or higher. Your account session is encrypted end-to-end. Our servers sit behind multi-layer firewalls and intrusion detection systems that monitor for unusual access patterns around the clock.

Payment Data Handling

When you deposit via DANA, OVO, GoPay or QRIS, we never see your full account credentials. Payment gateways tokenize your payment method; we store only the token, never the card or account number.

Account Verification

Withdrawals trigger identity verification. We cross-check your account name, phone and registered bank details against government records where law permits. False matches block the withdrawal until you verify with our support team.

Retention & Deletion

We keep your account data while your account is active. After you request closure, we retain transaction records for 7 years for tax and fraud-prevention law. Personal data is deleted within 30 days of closure unless law requires longer retention.

Third-Party Sharing

We share data only with payment processors, fraud-detection partners and law enforcement where local law permits or requires. We do not sell your data to marketers or data brokers under any circumstance.

Cookie & Tracking Use

We use session cookies to keep you logged in and preference cookies to remember your game filters. Analytics cookies track page speed and crash rates; we do not use them for targeted ads. You can disable non-essential cookies in your browser settings.

Questions About Your Privacy

Your account and deposit history remain on file for 7 years to comply with tax and anti-money-laundering law. Your personal details — name, phone, email — are deleted within 30 days after you request closure. You can ask us to confirm deletion via email support.

Yes. Email us a data export request and include your account username and registered phone number. We send you a CSV file with all account data, deposit records, game history and withdrawal logs within 5 business days.

Payment credentials never touch our servers. When you deposit, your payment method is tokenized by the gateway; we store only that token. Your account number and PIN remain with your bank or wallet provider, encrypted at their end.

We use session cookies for login and preference cookies for game filters. Analytics cookies track performance only. You can disable non-essential cookies in your browser privacy settings without affecting your account access or gameplay.

Only you and our fraud and compliance teams can access your account. Support staff see only what you ask them to see when resolving a ticket. Your game history is private; we never share play data with other players or third-party websites.

Change your password immediately in Settings and contact live chat or email support. We log all login attempts and device fingerprints; if we detect unauthorized access, we flag the account and ask you to verify your identity before allowing withdrawals.

Withdrawal history is retained for 7 years to meet tax and fraud-prevention requirements. You can view your past withdrawals in your account Transactions tab. Requests for deletion before 7 years must be made through email; we'll confirm what can be removed.